Self Service

Designed for use by small businesses, small ISPs, and individuals who like to "do it themselves." You pay only for what you use, at current market rates. (If you prefer a fixed rate, see Full Service.)

To see what your monthly cost would be, change the values in the boxes below and click "Recalculate":

Monthly Cost Calculator - Self Service

Number of email users Query cache hit percent Summary page views per day Detail page views per day Identify/Trace page views per day

Choose currency: USD Canadian $ Euro € US $ Yen ¥ Monthly per user: $ .04 Monthly total: $ 3.73

Self-service accounts utilize a Usage Credit system to support micro-usage and compatibility with international currencies. As you use the Outbound Index Dashboard to view reports, you'll see a constantly updated balance of how many Usage Credits you have remaining. You'll also be able to use the Usage Meter screen to view details of your usage and replenish your Usage Credits as needed. (Click here to view a screen shot of the Usage Meter.)

Support Options for Self-Service Customers

Peer support is available to Self-Service customers via the Outbound Index Wiki message exchange. Training and support is available by phone for 250,000 usage credits per 15 minutes. (If you prefer full service support from humans, see Full Service.)

Self-Service prices may fluctuate. Full Service prices are fixed for the contract term.

Full Service

Full service is available on a fixed-price annual contract basis for enterprise customers. It includes:

• Enterprise-wide coverage of all domains registered to your corporation.

• Unlimited page views of forgery activity on your domain, via Spam Reaction, including trace information. (Note: "Unlimited page views" assumes a human being is viewing the pages.)

• Unlimited page views (by a human) of unauthorized network use activity, via SMTP Watch, which you can use to instantly identify and block unauthorized sources of outbound mail originating from your networks.

• Concise web-based live reports of your reflected inbound and outbound server traffic.

• A web interface direct to the Outbound Index database for instant adjustment and control of anti-spam configuration tuning.

• Direct access to support by our senior level engineers and customer support team.

• Tiered/flexible usage levels to fit your needs.

Use this calculator to estimate your cost per user (see definitions in the Calculator Logic & Glossary section):

High volume

Cost to Join

Joining is free if you have an SSL identity web certificate (issued by a trusted Certification Authority.) If you do not have a qualifying SSL web certificate, you may submit $1.50 via an online financial transaction to establish your identity. The $1.50 covers processing costs and is not a membership fee.

Free Trial

Once you have joined and verified control of your domain, you will receive 25,000 Usage Credits that you can use to test the Outbound Index. You can use them on:

• Queries: You could send and receive responses to 125,000 queries with your 25,000 usage credits.

• Page Views: If you used your Usage Credits only for page views, you could view:
  • 25,000 Summary Page Views, or

  • 250 Detail Page Views, or

  • 50 Trace/Identity Page Views.

• Combination Queries and Page Views: You will most likely use your free Usage Credits on a combination of queries and page views, adding up to 25,000 Usage Credits.

Calculator Logic & Glossary

At present the calculators assume 30 emails inbound per user per day.

Query Cache Hit Percent

Your inbound server query client can cache answers to SIQueries (Server Index Queries) for five minutes(typically). Therefore, many pieces of email your server receives will not require a query to the Outbound Index. The answer can be drawn directly from your local cache. This reduces both the number of queries sent to the Outbound Index and reduces the peak-queries-per-second capacity we need in order to serve your account.

"Query cache hit percent" is your guess of what percentage of the emails coming into your server will be repetitive (from the same IP and envelope-from domain) during the cache time period.

Peak Usage Multiplier

If email received for your users spread itself evenly over each 24 hour period, and with a little caching, a user base of 3,000 would receive one email per second requiring a query to the Outbound Index. In other words, one query per second capacity is all we would need to reserve to service your account.

The peak usage multiplier factor is your estimate of how many times higher your peak inbound traffic is than if your inbound traffic was evenly distributed over the 86,400 seconds of each day. So if (in an even distribution) you'd get one email per second, at certain high traffic times of day you might get 10 per second. There would be other seconds where you would get no email.

Burstable to X queries per second

In the full-service calculator, we have included a factor to show how high you can burst up to, in queries per second, at your tier level. For example, your average usage per day may be 2 million queries. Although you'd only need 23 queries per second continuously if the 2 million were evenly spread to each second of the day, you may want to reserve capacity for 500 queries per second to cover periodic bursts of high-traffic volumes.

The full-service calculator presently determines your queries-per-second burstable level based on your number of users, peak usage multiplier, and query cache hit percent. It may be possible to edit the "Burstable to X queries per second" figure in a future version of the calculator.